Secure Data Networks Ltd provides Maintenance and Support contracts not only for systems supplied by SDN but for those clients with systems supplied by others.
In this latter case, a Senior Maintenance Engineer will visit your premises to audit your system and discuss your requirements as to the level of service you require. A report will then be submitted to our commercial department who will prepare a quotation based on your requirements. This is a No Cost service.
Whilst Maintenance & Support contracts can be tailored to a client’s specific requirements, the following provides a table of common options for both general business to business clients and speciality market areas that have their own needs.
General Business Voice & Data Systems and Networks
Standard options (excluding Bank Holidays)
8 hour response Monday to Friday 0900 to 1700
4 hour response Monday to Friday 0900 to 1700
8 hour response Monday to Saturday 0900 to 1700
4 hour response Monday to Saturday 0900 to 1700
Specialist WiFi Networks for Hospitality, Business Centres, Education, and Student accommodation
Silver System support & Maintenance with user Help line
Monday to Friday 0800 to 1800
Gold System support & Maintenance with user Help line
Monday to Sunday 0800 to 1800
Platinum System support & Maintenance with user help line
365 days, 24 hour telephone and remote system help line for staff and guests
8 hour system Fix (0800-1800).